E-commerce outsourcing in Egypt, ready for your next peak.
Customer care, order management, returns, catalog, and marketplace operations in Arabic and English, run by a team in Cairo that scales with your sales calendar.
Email, chat, WhatsApp, social
Overflow planned in advance
For GCC and Europe
Shopify, Salla, Zid, and more
What an e-commerce team handles
Customer care
Order questions, delivery issues, and product questions on email, chat, WhatsApp, and social.
Order management
Order checks, address fixes, cancellations, and courier follow-up.
Returns and refunds
Return approvals, refund processing, and warehouse coordination.
Catalog and listings
Product uploads, attributes, pricing updates, and image checks.
Marketplace operations
Seller center tasks and buyer messages on Amazon, noon, and other marketplaces.
Product content in Arabic and English
Titles and descriptions written for both GCC and European customers.
Built for peak season
E-commerce volume is not flat. Black Friday, White Friday, Ramadan, Eid, and end-of-season sales can multiply contacts in days. We plan for it: trained overflow agents, rosters built from your sales calendar, and macros updated before the peak, not during it.
Your team works in your store platform and helpdesk, including Shopify, Magento, WooCommerce, Salla, Zid, Zendesk, and Gorgias.
E-commerce outsourcing in Egypt suits online retailers and brands selling in the Gulf and Europe who need Arabic and English support from one team.
A typical e-commerce team
| Role | What they do |
|---|---|
| Customer care agents | Handle tickets and chats across channels. |
| Order specialist | Manages order issues, cancellations, and courier cases. |
| Catalog specialist | Uploads and maintains product listings and content. |
| Team lead | Runs the queue, coaches agents, owns KPIs. |
| QA analyst | Scores replies and listings against your standards. Shared on smaller teams. |
The KPIs we report on
First response time
Speed of the first reply on each channel.
CSAT
Customer rating after each case.
Refund cycle time
Days from return request to refund.
Listing accuracy
Share of listings with correct data on QA review.
Order issue rate
Order problems per hundred orders, tracked over time.
Backlog
Open cases and their age.
Targets are set together during scoping, based on your current baseline, and reported monthly.
Ways to work with us
| Model | Who runs the day | Fits when |
|---|---|---|
| Dedicated staff | Your managers. We employ, equip, and support the team. | You already run a team and want more capacity. |
| Managed pod | A CTL team lead with QA. You set priorities. | You want a working team, not individual hires to manage. |
| Managed process | CTL, against an agreed service level. | Volumes are measurable and you want output, not headcount. |
| Pilot and overflow | Shared. Start small, then scale or flex. | You are testing outsourcing or covering peaks. |
Frequently asked questions
What e-commerce tasks can be outsourced to Egypt?
Customer care, order management, returns and refunds, catalog and listing management, marketplace operations, and product content in Arabic and English.
Can the team handle peak seasons?
Yes. We plan rosters from your sales calendar and keep trained overflow agents ready for peaks such as White Friday, Ramadan, and end-of-season sales.
Do you work on Shopify, Salla, and Zid?
Yes, along with Magento, WooCommerce, and marketplace seller centers. The team works in your platform under access you grant.
Can you write product content in Arabic?
Yes. Product titles and descriptions in Arabic and English, written for your customers rather than translated word for word.
Related pages
Tell us about the work. We will design the team.
Send a short description on WhatsApp, or use the team builder to get a plan first.