Logistics outsourcing in Egypt for forwarders, carriers, and 3PLs.
Track and trace, POD collection, freight documents, invoice validation, and carrier follow-up, run by a dedicated team in Cairo that works your operations day.
CargoWise, Magaya, SAP, and more
One hour ahead of CET
Weekly QA sampling
Then add more
Logistics work we take off your coordinators' desks
Track and trace
Monitoring shipments across carrier portals and updating your TMS and customers.
Proof of delivery
Collecting, checking, and filing PODs so billing is never held up.
Freight documentation
Bills of lading, commercial invoices, packing lists, and pre-alerts prepared and checked.
Rate and booking entry
Entering rates, bookings, and shipment data into your systems.
Freight invoice validation
Checking carrier invoices against agreed rates and flagging disputes.
Exceptions and claims
Following up delays, damages, and shortages, and preparing claim files.
Customer updates
Proactive status emails and replies to shipment queries.
Carrier and agent follow-up
Chasing confirmations, documents, and missing information.
Working in your systems
Your team works inside the TMS, WMS, and carrier portals you already use, including CargoWise, Magaya, SAP, Descartes, and in-house systems. Before launch we document your workflows, cut-off times, and escalation rules, and turn them into the training base for every coordinator.
Cairo is one hour ahead of Central Europe and close to the Gulf, so the team works your operations day, sees the same cut-offs, and talks to your carriers while they are open.
Logistics outsourcing in Egypt suits freight forwarders, carriers, 3PLs, and shippers with steady document and follow-up volumes and teams that spend their day chasing information.
A typical logistics operations pod
| Role | What they do |
|---|---|
| Team lead | Runs the daily queue, handles escalations, reports on KPIs. |
| Operations coordinators | Track shipments, update systems, communicate with customers and carriers. |
| Documentation specialist | Prepares and checks freight documents and PODs. |
| Freight audit analyst | Validates carrier invoices and prepares disputes. Optional. |
| QA analyst | Samples work for accuracy and runs calibration. Shared on smaller teams. |
The KPIs we report on
Update turnaround
Time from a status change to the update in your system and to the customer.
Data accuracy
Share of entries and documents with no errors on QA review.
POD collection time
Days from delivery to a filed POD.
Exception closure
Time to close delays, damages, and shortages.
Backlog age
Open tasks and how long they have waited.
Invoice recovery
Value of carrier overcharges identified and disputed.
Targets are set together during scoping, based on your current baseline, and reported monthly.
Ways to work with us
| Model | Who runs the day | Fits when |
|---|---|---|
| Dedicated staff | Your managers. We employ, equip, and support the team. | You already run a team and want more capacity. |
| Managed pod | A CTL team lead with QA. You set priorities. | You want a working team, not individual hires to manage. |
| Managed process | CTL, against an agreed service level. | Volumes are measurable and you want output, not headcount. |
| Pilot and overflow | Shared. Start small, then scale or flex. | You are testing outsourcing or covering peaks. |
Frequently asked questions
What logistics processes can be outsourced to Egypt?
Track and trace, POD collection, freight documentation, rate and booking entry, freight invoice validation, exception follow-up, claims preparation, and customer status updates. The work that moves best is high-volume, rule-based, and done in systems the team can access remotely.
Can the team work in CargoWise or our own TMS?
Yes. The team works in the systems you use under access you grant. If your system needs specific training, it is part of the onboarding plan.
Can the team cover European working hours?
Yes. Cairo is one hour ahead of Central Europe and two hours ahead of the UK, so the team works your operations day without night shifts.
How do you keep data accuracy high?
A QA analyst checks a sample of entries and documents every week, errors are traced to their cause, and procedures are updated so they do not repeat.
Can we start with one process?
Yes. Most clients start with one process, such as track and trace or POD collection, run a pilot, and add processes once the first one is stable.
Related pages
Tell us about the work. We will design the team.
Send a short description on WhatsApp, or use the team builder to get a plan first.